FAQs

When Will My Order Ship?

-Orders are usually processed and shipped within 3 working days of purchase.

Who do I contact if I have questions about my order?

-Email: shiftedreels@gmail.com

How do I check the status of my order?

-When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status.

Damages and Issues:

-Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

-To process refunds or exchange requests for damaged or incorrect items efficiently, we require clear pictures as part of the claim. Please include photos showing the item and the specific issue when submitting your request. This helps us expedite your refund or exchange process and assess the situation accurately. Thank you for your understanding.