Return Policy
At Shifted Reels, we want you to love your purchase. If something isn’t right, we’re here to help.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
To process refunds or exchange requests for damaged or incorrect items efficiently, we require clear photos as part of the claim. Please include images showing:
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The full item
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The specific issue or damage
This helps us expedite your refund or exchange and assess the situation accurately.
All requests must be submitted via email to:
Please include:
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Your order number
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A brief description of the issue
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Clear photos
Customers have 7 days from the date of delivery to request a refund or exchange.
Once your request is reviewed and approved, refunds are typically processed within 4–14 business days.